What Makes Big Data Projects Succeed

In this excellent post Davenport outlines what it takes to succeed in Big Data projects. Contrary to popular belief you don’t need an army of Math PhDs to kick-start your Big Data Program. Some smart thinking on selecting technology and assembling team along with good Project Management will go a long way in making it successful.

In Davenport’s own words

Of course, in addition to good project management, and the other factors, you need some good fortune. Big data projects involve new technology and new development approaches, and are inherently risky. And if you’re doing significant data exploration or discovery with big data, you will occasionally fail—which is not really a problem if you learn from the failures. Big data projects are still more like R&D than production applications. But those organizations that combine conventional project management wisdom with some of the big data wrinkles will have a leg up on success.

This is in line with what ThrivOn sees in the market with its own Big Data implementations. Although it is Big Data, the mantra should be start with a small business use case, iterate a lot and be ready to fail and start again. Its better for iterations to fail rather than the entire project.

via What Makes Big Data Projects Succeed – Tom Davenport – Harvard Business Review.


ThrivOn’s Big Data Framework published in TDWI newsletter

ThrivOn’s  “A Framework for Understanding the Big Data Revolution” published in TDWI newsletter

A Big Data article co-authored by ThrivOn’s director of analytics Sachin Sinha was selected to be published in the TDWI Business Analytics newsletter. This article introduces a broad level big data framework for understanding the big data revolution. This Information Life Cycle Framework, introduced in the article, helps you navigate the big data technology landscape and see big data in light of a complete, end-to-end solution that can tackle the entire information life cycle.

To read more, click the link


ThrivOn awarded a project to modernize a large telecom data warehouse and business analytics

4/15/2011: ThrivOn Management Consulting announced today that it has been awarded a contract by one of the nation’s largest telecommunication infrastructure provider to assess and help develop a road-map to mature their  telecom data warehouse Business Analytics capabilities across the organization .

The proposed engagement will primarily consist of activities to assess current Data Warehousing and Business Intelligence program. This engagement is designed to determine the state of the current Data Warehousing & Business Intelligence program in order to gather information to help establish processes and guidelines for enhancements where needed. The information used to understand the current environment and to feed into the future enhancements will be done through review of the Information Strategy assessments, work distribution analysis, value stream maps and future state design requirements and will be be augmented with on‐site interviews with appropriate business and information technology representatives from Global Software Development group and Business Intelligence/EDW as well as a review of relevant documentation of the program.

ThrivOn responsibilities

The major areas of focus for this assessment include the following:

  • Business sponsorship involvement, business area participation
  • Leverage of business intelligence for organization’s strategic goals
  • Program strategy
  • Project approach
  • Total cost of ownership, business case, success metrics
  • Opportunity prioritization
  • Conceptual architecture conformance with best practices
  • Tools and technology
  • Organizational and process architecture
  • Data integration and data quality
  • Data warehouse methodology
  • Communication plans, change management process
  • BI resource roles and responsibilities and skills
  • Education and training plans
  • Project Documentation

It is expected that this exercise will involve members of client’s Software Development team, selected project managers and business analysts from each region, and a close interactions with business stakeholders. Any previous feedback gathered from business stakeholders will also be used for this purpose. At the end of the assessment a detailed report will be submitted. This report will consist of results from the assessment topics above. The assessment will also contain suggestions around;

  • What’s working and what’s not working
  • Skill gaps and ways to address that with continuous education
  • Staffing strategy with recommendations on roles and responsibilities etc.
  • Enhancements to processes to expedite releases, and streamline Operations and Maintenance
  • Effective project documentation

How to Build a Business Case for Your Master Data/Governance Initiative

April 24, 2012, Knowing how to get started is key to building a successful project — and obtaining the funding to get the project off the ground.

By Sachin Sinha, Director of Business Intelligence and Analytics, ThrivOn

Today, all organizations share a common problem. We know that progressive organizations are process driven. Many of the most critical business processes depend on high-quality data: customer data, product data, and location data, among others. These critical processes also depend on the relationships inherent in the data: relationships between the customer and the location or between the product and the customer, and relationships among the products themselves. These critical data assets and relationships are central to running a business.

We call these critical data assets master data. However, the data on which these processes rely is often of very poor quality — inaccurate, incomplete, missing, or duplicated — and, thus, the business processes that depend on this data becomes inefficient, ineffective, costly, and riskier. In addition, the data is dispersed among a number of non-integrated and siloed information repositories; and, as we know, data volumes will continue to grow exponentially, most likely compounding the problem over time.

Companies that realize this but are new to master data management (MDM) are often overwhelmed by the sheer variety of technologies and processes involved in MDM solutions. Where do we start? Do we need data quality? How does MDM integrate into our infrastructure? How do we measure MDM success? These are the questions managers and executives in charge of enterprise data will ask. It seems a gargantuan effort to think about master data elements, let alone identify them.

Master data is the high-value, core information used to support critical business processes across an enterprise; it is at the heart of every business transaction, application, report, and decision. An MDM project, therefore, should begin with a discussion of those business processes, objectives, and performance metrics; this is key to selling MDM to business users. Before organizations adopt MDM, they must agree on a definition of master data and reach agreement about what should be managed as master data. This definition may vary for different industries, and even for organizations within the same industry.

Exploring, defining, and agreeing on why and where business users rely on master data across business processes and IT systems is one way to approach MDM. The use of definitional techniques will help us separate master data from application-specific data because it allows us to quickly locate master data elements. One such technique successfully employed by many organizations is to first identify an organization’s core business entities, in terms of parties (customers, employees, vendors, suppliers), places (sites, locations, offices, regions), and things (assets, products, services).

We should also be prepared to ask additional questions while identifying core business entities. For example:

•Is this core entity a building block of critical business transactions? (“Critical business transactions” are those significantly impacting revenue generation, customer satisfaction, profitability, safety, efficiency, or other elements critical to the success of the organization.)

•Is the data in our core business entity created and managed in multiple systems?

•Is this leading to possible redundancies and discrepancies in the structure and meaning of this data?

•If the data for these core entities is incorrect, inaccurate, incomplete, mismanaged, etc., does it have the potential to do harm to our organization? In other words, how much does this data really matter to our organization?

The last question in this list helps prioritize which master data element(s), or business area or processes, should be managed first.

Create a table of core business entities; detail why these entities are important and describe their effects on critical business transactions. Additionally, list common attributes of each core business entity. A core entity, together with its attributes, constitutes a master data entity, or element. Once you’ve established a list of core business entities and identified their details, it will be much easier to explain to business users how, through a 360-degree view provided by MDM, they can reduce operational costs, improve customer service, and drive additional revenue through improved cross-selling, and up-selling.

This conversation will prove more successful with business users because it engages them in a discussion about the effectiveness of key processes instead of focusing on speeds and feeds. This type of discussion has a much better chance of winning a champion — as well as budget approval — for an MDM effort. Additionally, for an MDM effort to succeed, it is necessary to start with a small project — a single data domain, use case, or set of business processes.

Lastly, keep in mind that we really can’t perform MDM without governance. By definition, MDM is a governance project — the governance of your master data elements. We can empower business users to make data decisions with governance and data policies and, in turn, make MDM successful. The best way to get this started is by setting up a cross-organizational structure to discuss governance and MDM, but we’ll have to leave that discussion for another time

ThrivOn to implement a business and clinical analytics competency center for a leading health insurance company

2/20/2011: ThrivOn Management Consulting announced today that it was selected to help define, design and implement a business and clinical analytics competency center for a leading health insurance company

Historically, information assets at this health insurance company have experienced a certain degree of proliferation characterized by lack of coordination or leverage. Thus, this health insurance company accumulated different technologies, prepared small sets of data for small groups of users, duplicated efforts, and followed best practices inconsistently. Users often realize that they could not access the information they needed, and ensuring successful use of the tools and technologies to harness information power has been a challenge. To address unmet business needs, the Vice President of Informatics and the Office of the CIO recognized that they must make development of an Information Competency Center (ICC) a strategic initiative, driven jointly by the business and the IT organizations.

The goal of the proposed ICC at this health insurance company is to provide program management for business intelligence, performance management and analytics initiatives by combining business, IT and analytic skills. The ICC will help maximize the value of this health insurance company’s investments in information technologies and human capital.

ThrivOn Responsibilities

This health insurance company has requested ThrivOn to provide advisory services and oversight for the ICC. ThrivOn shall appoint seasoned consultants to perform the following tasks.

  • Provide thought leadership to ICC and Informatics team:
  • Mentor and provide day to day guidance to other members of the Data Services team.
  • Research and bring new data management and data services capabilities
  • Develop standards and best practices for various aspects of ICC.
  • Provide operational leadership to ICC:
  • Assume accountability of the Data Services unit and its functions in support of ICC:
  • Oversee sourcing of any and all necessary data requested of the ICC
  • Oversee Integration and delivery of disparate data into the EDW
  • Ensure build out of EDW and Provide data marts, data extracts, reports and frameworks to Analytics Services, Integration Services, business clients, and other ICC stakeholders
  • Build and leverage a pool of resources comprising the following skill sets towards success of various Informatics projects:
  • Project Managers and specific delivery stream leaders
  • Data and BI modelers, BI and Warehouse architect(s), BI and ETL developers
  • Data Base and Application System Administrators
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